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Sugar Maple Mountain Retreat
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Transparency & Guest Agreement

Information & Booking Policies

To ensure a peaceful and immaculate stay for all guests, please review our property guidelines and reservation policies.

Check-In & Check-Out Times

Check-In: After 4:00 PM

Keyless smart lock keypad entry. Your unique 4-digit code will be emailed and texted to you 24 hours prior to your arrival.

Check-Out: By 11:00 AM

To allow our dedicated housekeeping team time to detail the cabins for arriving guests, prompt check-out is appreciated.

🏡 House Rules & Sanctuary Etiquette

🛡️ Cancellation & Refund Policy

100% Refund: Cancellations made within 48 hours of booking receive a full refund, provided the reservation is at least 14 days prior to check-in.

50% Refund: Cancellations made at least 14 days before the check-in date receive a 50% refund (minus any standard processing fees).

No Refund: Cancellations made less than 14 days prior to check-in are non-refundable. We strongly recommend purchasing comprehensive travel insurance for unexpected weather or winter travel interruptions.

❄️ Winter Travel & Vehicle Notice

Vermont winters bring scenic snowfalls. While town roads and our retreat driveway are promptly plowed and sanded, All-Wheel Drive (AWD) or 4WD with good all-season or winter snow tires is strongly advised from November 1 through April 15.